Terms and Conditions
The full terms and conditions for Bakezilla’s Bespoke Cakes are detailed below. By paying a deposit, you’re accepting these terms and understand they will be applied to your order.
No orders are booked and secured into the diary until a deposit has been received.
No cake will be released until the outstanding balance is paid in full.
All deposits are non-refundable & Non-Transferable.
Deposits can be paid via Bank Transfer, Card or Cash can be brought to our premises, or card payment over the phone.
If for any reason where Bakezilla’s Bespoke Cakes are unable fulfill your order (ie Fire, Ill health), your deposit will be refunded.
Wedding cake orders.
Deposits for wedding cakes up to £500 is £100.
For wedding cakes over £500 the deposit due is £250.
The outstanding balance is due at least one week before the event.
A deposit of £20 will be required to reserve the cake order.
The cake design doesn’t need to be finalised until one week before the due date. Balance will be required on collection or if delivery is required the balance must be paid before delivery.
Cake Design and Changes
All wedding cake designs have to be finalised two weeks before the event. Any changes after this day may incur extra costs. Any special requirements must be notified at the time of booking the cake as to ensure all requirements can be met.
All celebration cake designs must be finalised one week before the cake is due for collection or delivery.
Any changes after this period may incur extra costs.
Bakezilla’s Bespoke Cakes reserves the right to amend the design of the cake to suit each cake individually.
Collection & Deliveries
If you are collecting your cake order, the cake must be collected at the agreed date and time. This time is flexible upon discussion however no changes can be made 24 hours prior to collection except for extraordinary circumstances. Any changes after this notice period must be arranged verbally and not through any other means (ie Facebook messenger/text message). Once the cake has collected responsibility of the cake is passed to the person collecting.
Bakezilla’s Bespoke Cakes will not be held responsible for any damages in transit once collected.
Delivery is charged on a mileage + time basis. If delivery is chosen, it is our intention that your cake will be delivered in perfect condition, prior to your event. However, we cannot be held liable for any delays, such as traffic conditions that are out of our control. In the event of late delivery, the maximum compensation will be a refund on the delivery price.We cannot be held liable for any damage that is rendered to the cake at the venue after we have left the premises. Therefore, we ask that you have somebody responsible check the cake before we leave.Also, please ensure the table, stand etc. where the cake will be placed is stable as we cannot be held responsible for any accidents or breakages.
Cake deliveries must be agreed one month prior to the event.
Any changes in venue or date and time may incur additional charges.
Bakezilla’s Bespoke Cakes highly recommends your wedding cake is covered by wedding insurance.
All cakes are priced on your exact design and size of your cake. Price matching is not available, as our prices are based on the highest standard of unique skilled work and the top quality fresh ingredients used.
Allergies and Special Diets
Please be aware that your cake may not include Gluten/Egg/Alcohol/Nuts etc., but they are still used on premises s they still may contain traces of such ingredients.
Please remember cakes and their decorations are very delicate and fragile. We cannot accept any responsibility for any damage that is done after it has left our possession. If any repair is required, you can request a repair, which will be priced accordingly, including travel costs if needed.
Transporting Your Cake
As cakes are very delicate and fragile, we recommend if transporting by car, that the cake should be placed on a flat surface, to prevent the cake sliding off its board. NEVER put a cake on a seat as this can be extremely unsafe and result in the cake sliding off onto the floor, if you needed to brake suddenly. The front passenger footwell or a flat car boot is the safest place.
Cakes must NOT be refrigerated. This will accelerate the staling of the flour and effect the icing condition, and will alter the taste. Keep in a dry cool room is the cake box and eat within 10 days. Cakes can be frozen and kept up to 3 months.
Most cakes include and contain small inedible items. It is your responsibility to remove these prior to cutting and serving your cake. These items include, support dowels, ribbons, diamante mesh bands, wires, flower picks and flower tape plus more. You will be notified of each inedible items on your cake on delivery/collection.